Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
Trust centre
Data Processing Agreement
How to request National Laptop Computer Repair Centre DPA and sub-processor information for B2B contracts.
What you get
How we scope and deliver
We confirm the fault, your requirement, and the repair path so you can approve the plan with confidence.
- UK GDPR-aligned standard DPA
- Processor activities for MSP and ITAD
- Sub-processor summary on request
When you need a DPA
Business clients whose personal data we process on your instructions — for example managed IT access to user mailboxes, backup of file shares, or ITAD with business contact details on certificates — should execute our Data Processing Agreement.
Where National Laptop Computer Repair Centre is controller (your staff are our direct customers), our terms and privacy policy apply instead.
How to request
Email the address published at /contact with subject line Data Processing Agreement. Include your legal entity name, primary contact, and whether you require processor or joint-controller wording.
We provide our standard UK GDPR-aligned DPA (version 1.0, June 2026) with annex covering sub-processors, technical measures, and breach notification commitments.
Typical processor activities
Remote support and administration of Microsoft 365 tenants you authorise.
Backup and restore of endpoints or servers under your control.
Secure wipe and certificate issue for ITAD batches with business contact metadata.
CRM and ticketing records where we log your users incidents with consent or contract basis.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Questions
Common questions
Can we use our own DPA template?
We review customer paper on a case-by-case basis. Our standard DPA is designed for UK SMEs and is usually fastest to execute.
Who is controller vs processor?
National Laptop Computer Repair Centre is controller for direct client relationships. We act as processor when handling your users or employees data under your instructions.
How quickly can we receive a DPA?
Standard DPAs are issued within a few working days once we have your entity details and contact.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
