Clear diagnostics first
We confirm the fault and options before repair work proceeds, so you stay in control of spend.
Pricing
Pricing and packages
Transparent repair guidance, MSP tiers, and recycling options with GBP pricing where SKUs are active.
Transparent GBP pricing
NLCRC publishes flat MSP tiers and add-on pricing where SKUs are active — Essentials from £249/month, Standard from £549/month, and Pro from £999/month with clear user bands.
Repair pricing is confirmed after diagnostics. Recycling and secure data destruction are scoped by quantity, sensitivity, and certificate requirements.
How tiers compare to typical UK MSP quotes
Many providers quote per user (£35–£150/user/month). Our flat tiers simplify budgeting for SMEs — see /pricing/how-it-works for illustrative per-user equivalents.
Add-ons such as Microsoft 365 management, endpoint backup, and cyber baseline are priced per user or device and can be subscribed online where enabled.
Why trust NLCRC
Accountable repair and support workflows.
Approval before work
No surprise repairs — you approve the plan once scope and pricing are agreed.
Pricing
Buy support online
Subscribe with secure Stripe checkout. Prices shown in GBP.
Standard
Proactive maintenance, backup review, and security baselines.
£549/mo
Up to 25 users
4h response target
- ✓Everything in Essentials
- ✓Patch monitoring and reporting
- ✓Backup review and restore guidance
- ✓Security baseline checks
- ✓Managed hosting health checks and SSL renewal tracking
- ✓One production CMS site support (updates and security)
- ✓DNS and domain routing support
- ✓Proactive monthly maintenance window
- ✓Documented backup and recovery posture
- ✓Independent repair provider — manufacturer trademarks respected
Questions
Common questions
Can I change tier later?
Yes. We review user counts and scope during onboarding and at renewal. Upgrades can be arranged when you outgrow a band.
Are repair fees included in MSP tiers?
Workshop repair for covered devices may be discounted on higher tiers — confirm in your statement of work. Ad-hoc consumer repairs are quoted separately.
Do you offer charity or sector discounts?
Charities and not-for-profits may qualify for adjusted scope — contact us with your organisation details for a consultation.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
Curated bundles
Popular combinations of retainers and add-ons. Indicative monthly totals — checkout individual SKUs below or contact us for a scoped quote.
Standard + security baseline
Proactive MSP Standard with endpoint backup and cyber baseline for growing teams.
- Standard £549.00 /mo
- Endpoint backup (per device) £8.00 /mo
- Cyber security baseline (per device) £6.00 /mo
From £549.00 / month (indicative)
Use as starting pointEssentials + Microsoft care
Helpdesk Essentials with per-user Microsoft 365 administration.
- Essentials £249.00 /mo
- Microsoft 365 management (per user) £12.00 /user/mo
From £261.00 / month (indicative)
Use as starting pointPro + digital operations
Pro MSP with CMS site care and growth hosting for digital-first SMEs.
- Pro £999.00 /mo
- CMS site care (per site) £79.00 /mo
- In-house hosting Growth £399.00 /mo
From £1,398.00 / month (indicative)
Use as starting pointRepair & recycle bundle
Standard MSP with priority business repair and annual recycling plan.
- Standard £549.00 /mo
- Priority Business Repair Club £49.00 /mo
- Recycling annual plan £990.00 /mo
From £598.00 / month (indicative)
Use as starting pointCompare MSP tiers
Indicative GBP pricing. Annual billing saves approximately two months on Essentials, Standard, and Pro.
| Tier | Ideal for | Users | Included hours | SLA response | From (monthly) | |
|---|---|---|---|---|---|---|
| Essentials | 1–10 | — | 8h | £249/mo | Buy Essentials | |
| Standard | 5–25 | — | 4h | £549/mo | Buy Standard | |
| Pro | 10–50 | — | 2h | £999/mo | Buy Pro | |
| Property Office | 3–30 | — | 4h | £349/mo | Buy Property pack | |
| Enterprise | Organisations above roughly fifty users or complex estates. | 50+ | — | Quoted | Quoted | Book scoping |
Lifecycle bundle
Predictable monthly IT — MSP tier plus scoped add-ons
Many UK MSPs quote opaque per-user fees. NLCRC publishes flat MSP tiers (Essentials through Pro) with optional cyber baseline, endpoint backup, and Microsoft 365 management per device or user — one invoice for helpdesk, proactive maintenance, and agreed security layers.
- MSP retainer (helpdesk + proactive care)
- Cyber baseline (MFA, patching, EDR coordination)
- Endpoint backup monitoring
- Workshop repair & ITAD on same account
24×7 SOC and advanced MDR are available via managed security and DevSecOps retainers — scoped separately from standard tiers.
Choose your size
Plans from solo traders to enterprise programmes
Self-serve MSP tiers suit most teams up to roughly fifty users. Larger or multi-site estates should book a scoping call—we will not sell you the wrong checkout tier.
1–10 users
Micro & solo
Essentials retainer plus à la carte M365, backup, and cyber add-ons.
5–25 users
Growing SME
Standard MSP with proactive maintenance, hosting checks, and one CMS site.
10–50 users
Mid-market
Pro with quarterly planning, ecommerce care, and DevSecOps options.
50+ users
Enterprise
Custom SLAs, cloud programmes, and Dynamics—scoped after consultation.
Upgrade path
Need more than Essentials?
Step up to Standard for broader coverage, faster response, and more included support hours.
- Everything in Essentials
- Patch monitoring and reporting
- Backup review and restore guidance
Compare tiers and upgrade online
