Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
NLCRC services
National Laptop Computer Repair Centre
One pace for IT supply, support, upgrade, recycling, and LIVEUXI CRM/ERP — plus community reuse programmes.
Using our services
By booking repairs, purchasing plans, or using the client portal you agree to provide accurate information and to pay agreed fees. Diagnostic fees and parts are confirmed before work proceeds unless you authorise an expedited exception in writing.
You are responsible for backing up data before storage-related work where possible. While we take care with media handling, no recovery process can be guaranteed without assessment.
Liability and governing law
Liability is limited to the extent permitted by UK law for the services performed. We do not exclude liability for death or personal injury caused by negligence. Business terms for managed services may include separate schedules for SLAs and data processing.
These terms are governed by the laws of England and Wales unless otherwise agreed in a signed contract.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
