Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
Trust centre
Client portal security
Verified sign-in, two-factor authentication, and account visibility.
What you get
How we scope and deliver
We confirm the fault, your requirement, and the repair path so you can approve the plan with confidence.
- Email verification before booking confirms
- Optional 2FA for shop and subscriptions
- Portal availability is not 24/7 engineer cover
Account security
Portal registration requires email verification before bookings, course places, or event registrations confirm.
Two-factor authentication is available and encouraged for accounts with shop, repair, or subscription access.
Staff preview mode exists for supported testing — not for routine client use.
What clients can see
Repair status and booking history where RepairDesk linkage is enabled.
Active subscriptions, shop orders, and business support purchases on your account.
We do not expose other clients data or internal ERP screens.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Questions
Common questions
Is the portal the same as 24/7 support?
No. The portal accepts bookings and shows status around the clock. Engineer response times follow your MSP tier or project agreement.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
