Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
Trust centre
Community and digital inclusion
Good Things Network Hub 9013144 and Tech Rescue programme context.
What you get
How we scope and deliver
We confirm the fault, your requirement, and the repair path so you can approve the plan with confidence.
- National Digital Inclusion Network member
- Community device reuse and repair cafés
- Commercial bench sustains charitable processing
Digital inclusion membership
National Laptop Computer Repair Centre is a member of the Good Things Foundation National Digital Inclusion Network — Hub 9013144.
We operate community device reuse, repair cafés, and training that complements commercial MSP and repair services.
Tech Rescue programme
Climate Action Hub grant application (deadline June 2026) scales champion training, donation campaigns, and London hub activity while commercial bench capacity sustains device processing.
Primary community partner: Holy Trinity Church Hounslow (Hub 9007492). National Laptop Computer Repair Centre remains sole grant applicant.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Questions
Common questions
Can businesses sponsor device donations?
Yes — business IT refresh and lease-return collections can feed reuse programmes with certificate-ready wipe evidence. Contact us or see /community-device-reuse.
What is Hub 9013144?
Our Good Things Foundation National Digital Inclusion Network membership identifier.
How does commercial work fund community programmes?
Workshop repair and MSP revenue sustains bench capacity for charitable device processing and repair cafés.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
