Clear diagnostics first
We confirm the fault and options before repair work proceeds, so you stay in control of spend.
Trust & compliance
Trust centre
Certifications, SLAs, security, DPA, insurance, and environmental compliance for NLCRC diligence.
What you get
Clear scope before work begins
We confirm the fault, your requirement, and the repair path so you can approve the plan with confidence.
- Service levels and MSP response targets
- UK GDPR and security summary
- Honest certification status
- Insurance and environmental registrations
One place for diligence, policies, and standards
National Laptop Computer Repair Centre Ltd (NLCRC) publishes this trust centre so procurement teams, IT leads, charity partners, and recycling clients can review our standards without chasing email attachments.
We combine managed IT, workshop repairs, secure data destruction, and hardware recycling. That breadth is unusual among pure MSPs — and it means your diligence questions may span cyber security, GDPR, insurance, and environmental registrations in one relationship.
We do not claim certifications we do not hold. Where registrations are in progress — such as Cyber Essentials and Environment Agency waste registrations — we state that clearly and update this hub when status changes.
Legal entity
National Laptop Computer Repair Centre Ltd — Companies House number 16866736.
Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.
Public website: https://nlcrc.co.uk — operational ERP: https://internal.nlcrc.co.uk.
Why trust NLCRC
Accountable repair and support workflows.
Approval before work
No surprise repairs — you approve the plan once scope and pricing are agreed.
Questions
Common questions
Do you hold ISO 27001 or Cyber Essentials certification?
Not at present. We operate documented controls aligned with ISO 27001 principles and are progressing Cyber Essentials. See our certifications page for current status — we never display badges we cannot verify on the IASME register.
Can we receive a full Data Processing Agreement?
Yes. Contact us with subject line Data Protection or request via the DPA page. We provide our controller/processor terms and sub-processor summary for B2B contracts.
Where are MSP service levels published?
Response targets by tier are on our service levels page and embedded in MSP package metadata on /pricing. Contractual SLAs are confirmed in your order or statement of work.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
