Clear diagnostics first
We confirm the fault and options before repair work proceeds, so you stay in control of spend.
Status
Service status
NLCRC portal, website, and core systems — planned maintenance and incident guidance.
What you get
Clear scope before work begins
We confirm the fault, business requirement, or recycling inventory so you can approve the plan with confidence.
- 24×7 P1 intake for active MSP clients
- Planned maintenance announced in advance
- SLAs published at /trust/service-levels
Service status
NLCRC client portal, public website, and core LIVEUXI ERP are monitored continuously. Planned maintenance is announced to affected clients in advance.
If you experience an outage, active MSP clients should raise a P1 ticket via phone, WhatsApp, or portal for fastest response.
Third-party dependencies (Microsoft 365, Stripe, domain registrars) may affect specific services — we coordinate recovery and keep you informed.
What to do during an incident
Mark tickets P1 when business operations halt. Preserve logs where safe. We communicate status to named contacts until resolution.
Why trust NLCRC
Accountable repair and support workflows.
Approval before work
No surprise repairs — you approve the plan once scope and pricing are agreed.
Questions
Common questions
Where are SLAs published?
See /trust/service-levels for 24×7 response targets by priority and tier.
Is portal downtime the same as engineer cover?
No. Portal availability is separate from 24×7 remote helpdesk on active MSP tiers.
How are maintenance windows announced?
Affected clients receive advance notice via agreed channels with expected impact and rollback plans.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for business support and recycling scope.