Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
Status
Service status
National Laptop Computer Repair Centre portal, website, and core systems — planned maintenance and incident guidance.
What you get
How we scope and deliver
We confirm the fault, your requirement, and the repair path so you can approve the plan with confidence.
- 24×7 P1 intake for active MSP clients
- Planned maintenance announced in advance
- SLAs published at /trust/service-levels
Service status
National Laptop Computer Repair Centre client portal, public website, and core LIVEUXI ERP are monitored continuously. Planned maintenance is announced to affected clients in advance.
If you experience an outage, active MSP clients should raise a P1 ticket via phone, WhatsApp, or portal for fastest response.
Third-party dependencies (Microsoft 365, Stripe, domain registrars) may affect specific services — we coordinate recovery and keep you informed.
What to do during an incident
Mark tickets P1 when business operations halt. Preserve logs where safe. We communicate status to named contacts until resolution.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Questions
Common questions
Where are SLAs published?
See /trust/service-levels for 24×7 response targets by priority and tier.
Is portal downtime the same as engineer cover?
No. Portal availability is separate from 24×7 remote helpdesk on active MSP tiers.
How are maintenance windows announced?
Affected clients receive advance notice via agreed channels with expected impact and rollback plans.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
