Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
ITAD & secure disposal
IT asset disposition (ITAD) for UK businesses
Secure data sanitisation, destruction certificates, recycling, and full device lifecycle support — repair, redeploy, and managed IT in one partner.
What you get
Free office collection with data destruction certificate
We collect from business offices within 20 road miles of Hanwell. Certificate of data destruction included. Minimum 20 devices — pick a date and we approve before we confirm collection.
- Essential — drop-off and surplus routing
- Enhanced — secure disposal + batch certificates
- Enterprise — multi-site refresh and lease returns
- Portal certificate downloads when scoped
Service tiers at a glance
Essential suits non-data-bearing surplus and quick resale routes. Enhanced adds secure destruction, batch certificates, and portal visibility. Enterprise covers multi-site programmes with named project contact.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Questions
Common questions
How quickly will you respond to an ITAD enquiry?
We aim to respond within one working day with next steps and information required for a formal quote.
Do you support data centre or server retirement?
Yes — server and network batches are scoped case by case. Provide rack locations, quantities, and any lift/access constraints.
Where are certificates available?
Completed batch certificates can be downloaded from the client portal when your account is linked to the job.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
