Phone
Workshop and business reception during opening hours.
020 3393 0948Contact
Contact NLCRC
Phone, WhatsApp, email, and our Hanwell workshop — plus shop order, return, and warranty help.
Same number as voice. Useful for photos of a fault or delivery label.
Message on WhatsAppGeneral, repairs, and business IT.
enquiries@nlcrc.co.ukOpening hours
- Monday07:00–22:00
- Tuesday07:00–22:00
- Wednesday07:00–22:00
- Thursday07:00–22:00
- Friday09:00–22:00
- Saturday10:00–16:00
- Sunday10:00–16:00
Find us
Where we are
Trading workshop
Hanwell Community Centre, London W7 1PD
Drop-off and collection by appointment only. We are not a high-street walk-in counter — book first so a technician can take the device.
Open in Google MapsRegistered office
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Companies House address for National Laptop Computer Repair Centre Ltd (company no. 16866736). This is not a public drop-off desk.
Ecommerce
Shop orders, returns, and warranties
For goods bought on nlcrc.co.uk or in the client portal shop, quote your order number. Do not post items back until we issue a returns reference.
Orders and delivery
Email enquiries@nlcrc.co.uk with subject Shop order, your order number, and delivery postcode.
Browse the shopReturns
Request a return within 14 days of delivery. Refunds or store credit follow serial checks, typically within 7–10 days. We do not offer exchanges.
Returns policyWarranty
For a repair that has come back or a product warranty claim, send the job or order reference. Consumer statutory rights still apply.
Warranty and refundsEmails by topic
- Repairs, business IT, recycling: enquiries@nlcrc.co.uk
- Shop orders and returns: enquiries@nlcrc.co.uk — use subject Shop order or Return
- Privacy, DPA, insurance certificates: enquiries@nlcrc.co.uk
Existing customers can also use the client portal for tickets and invoices, or book a service online.
Send a message
Tell us what you need
Include an order number for shop queries, or the device model for repairs. We reply during opening hours.
Common questions
What is the phone number and email?
Call or WhatsApp 020 3393 0948. Email enquiries@nlcrc.co.uk.
Where is the workshop?
Hanwell Community Centre, London W7 1PD, by appointment. The Shelton Street address is the registered office only.
How do I get help with a shop order?
Email enquiries@nlcrc.co.uk with subject Shop order and your order number. Read the returns policy before sending goods back.
Can I walk in without booking?
No. Visits are by appointment so a technician is available. Call, WhatsApp, or use the form first.
