Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
Teams & VoIP
Microsoft Teams and VoIP
Teams Phone, calling policies, and meeting room basics aligned to your M365 tenant.
What you get
How we scope and deliver
We confirm the fault, your requirement, and the repair path so you can approve the plan with confidence.
- Engineer-led IT support and remote helpdesk
- Managed IT support with published response targets
- Microsoft 365, identity, and device management
- Backup, patching, endpoint protection and lifecycle planning
Teams and VoIP aligned to your tenant
National Laptop Computer Repair Centre delivers practical voice and meetings for UK organisations that need a dependable partner—not a generic ticket queue. We document what you have, agree priorities, and implement changes in stages so budgets and risk stay under control.
Whether you are a sole trader outgrowing ad-hoc IT, a growing SME, or a larger business needing a scoped programme, we match service depth to your size. Self-serve plans are available where they fit; larger programmes start with a consultation and statement of work.
We combine workshop repairs, managed services, cloud hosting, and Microsoft stack support so you can retire kit, migrate workloads, and support staff from one accountable team.
What is included
Scope depends on your plan or project. Typical work covers remote helpdesk, identity and device hygiene, backup verification, patching rhythms, and clear escalation when incidents need specialist attention.
Where online checkout is available, you can subscribe to MSP tiers or add-ons with transparent GBP pricing. For cloud platforms, Dynamics programmes, or multi-site deployments we confirm architecture, licensing, and compliance before quoting.
How we work with you
Onboarding covers asset discovery, least-privilege admin access, and a short list of quick wins. We agree communication channels up front and review posture quarterly on higher tiers.
Use the client portal where enabled for tickets, invoices, and shop plans. New organisations can register for portal access subject to onboarding checks.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Pricing
Buy support online
Per-user managed IT for West London offices. Subscribe with Stripe or book a short engineer call. Prices shown in GBP.
Standard
Proactive maintenance, backup review, and security baselines.
£315/mo
£31.50/user · min 10 billed
Up to 25 users
4h response target
- ✓Everything in Essentials
- ✓Patch monitoring and reporting
- ✓Backup review and restore guidance
- ✓Security baseline checks
- ✓Managed hosting health checks and SSL renewal tracking
- ✓One production CMS site support (updates and security)
- ✓DNS and domain routing support
- ✓Proactive monthly maintenance window
- ✓Documented backup and recovery posture
- ✓Independent repair provider — manufacturer trademarks respected
Pro
Deeper IT ownership with quarterly planning.
£495/mo
£49.50/user · min 10 billed
Up to 50 users
2h response target
- ✓Everything in Standard
- ✓Endpoint protection coordination
- ✓Supplier and vendor liaison
- ✓Quarterly IT planning session
- ✓Ecommerce checkout and payment-flow support
- ✓Staging and safe CMS update workflow
- ✓Quarterly digital operations review
- ✓Dedicated escalation path
- ✓Lifecycle and refresh reporting
- ✓Certificate-ready secure disposal workflows on request
Questions
Common questions
Can I buy services online?
Many MSP tiers and add-ons support secure Stripe checkout. Cloud, Dynamics, and enterprise programmes are scoped after a consultation.
Do you support businesses of all sizes?
Yes—from micro teams on Essentials through to mid-market Pro plans. Organisations above roughly fifty users or multi-site estates should book an enterprise scoping call.
Are you affiliated with Microsoft or AWS?
We are an independent provider. We help you use Microsoft 365, Azure, AWS, and Dynamics responsibly; manufacturer trademarks belong to their owners.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
Curated bundles
Popular combinations of retainers and add-ons. Indicative monthly totals — checkout individual SKUs below or contact us for a scoped quote.
Standard + security baseline
Proactive MSP Standard with endpoint backup and cyber baseline for growing teams.
- Standard £31.50 /mo
- Endpoint backup (per device) £8.00 /mo
- Cyber security baseline (per device) £6.00 /mo
From £31.50 / month (indicative)
Use as starting pointEssentials + Microsoft care
Helpdesk Essentials with per-user Microsoft 365 administration.
- Essentials £22.50 /mo
- Microsoft 365 management (per user) £12.00 /user/mo
From £34.50 / month (indicative)
Use as starting pointPro + digital operations
Pro MSP with CMS site care and growth hosting for digital-first SMEs.
- Pro £49.50 /mo
- CMS site care (per site) £79.00 /mo
- In-house hosting Growth £399.00 /mo
From £448.50 / month (indicative)
Use as starting pointRepair & recycle bundle
Standard MSP with priority business repair and annual recycling plan.
- Standard £31.50 /mo
- Priority Business Repair Club £49.00 /mo
- Recycling annual plan £990.00 /mo
From £80.50 / month (indicative)
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