Remote and onsite helpdesk
Structured ticket intake, sensible prioritisation, and plain-English updates so staff know what is happening.
Back to Business Support
NLCRC Business Support
Managed IT support
Keep staff productive with responsive IT support. NLCRC combines workshop discipline, managed service routines, and clear documentation so your organisation can make technology decisions with confidence.
Outcomes
Practical support with visible progress.
Each capability below is delivered with clear scope, documented actions, and a single UK team accountable for the result.
Device setup and troubleshooting
New kit configured properly, existing devices diagnosed with approve-before-work transparency.
Network, printer, and peripherals
Wi‑Fi, VPN, printers, and shared devices — practical fixes without unnecessary jargon.
Hosting and CMS on Standard+
Managed hosting health, SSL tracking, and one production CMS site on MSP Standard and above.
Supplier coordination
We liaise with ISPs, vendors, and manufacturers so your team has one accountable contact.
Documentation and audit trail
Decisions, changes, and recommendations recorded so support is repeatable and reviewable.
When you need this
Common triggers we can help with.
Recurring issues
Staff lose hours to the same faults every week.
New starters
Onboarding needs mailboxes, devices, and access done right first time.
One support desk
You want a named UK team instead of ad-hoc freelancers.
Overflow capacity
Internal IT needs backup during holidays or project peaks.
How we work with your team
Digital operations
Hosting, CMS, and ecommerce — same UK team as your IT.
- • Managed hosting from £149/month
- • CMS updates on Standard MSP and above
- • Ecommerce care on Pro MSP
What you get
MSP retainers that cover helpdesk, devices, and day-to-day IT ownership.
- Remote and onsite helpdesk support
- Device setup, troubleshooting, and documentation
- Patch monitoring and backup review on Standard+
- Quarterly planning on Pro
Pricing
Managed IT packages
Essentials, Standard, Pro, and Property Office — monthly or annual GBP pricing below.
Essentials
Helpdesk and Microsoft 365 support for small teams.
£249/mo
Up to 10 users
8h response target
- ✓Remote helpdesk during business hours
- ✓Microsoft 365 user support
- ✓Monthly health recommendations
- ✓Device troubleshooting for covered users
- ✓Clear approval before chargeable repair work
- ✓Named account contact for your organisation
- ✓6-month warranty on eligible NLCRC hardware repairs
Standard
Proactive maintenance, backup review, and security baselines.
£499/mo
Up to 25 users
4h response target
- ✓Everything in Essentials
- ✓Patch monitoring and reporting
- ✓Backup review and restore guidance
- ✓Security baseline checks
- ✓Managed hosting health checks and SSL renewal tracking
- ✓One production CMS site support (updates and security)
- ✓DNS and domain routing support
- ✓Proactive monthly maintenance window
- ✓Documented backup and recovery posture
- ✓Independent repair provider — manufacturer trademarks respected
Pro
Deeper IT ownership with quarterly planning.
£899/mo
Up to 50 users
2h response target
- ✓Everything in Standard
- ✓Endpoint protection coordination
- ✓Supplier and vendor liaison
- ✓Quarterly IT planning session
- ✓Ecommerce checkout and payment-flow support
- ✓Staging and safe CMS update workflow
- ✓Quarterly digital operations review
- ✓Dedicated escalation path
- ✓Lifecycle and refresh reporting
- ✓Certificate-ready secure disposal workflows on request
Property Office
Tailored for block and property management offices.
£349/mo
Up to 30 users
4h response target
- ✓M365 admin and mailbox support
- ✓Joiner/leaver device workflows
- ✓Backup guidance for office endpoints
- ✓Priority routing for business repair devices
- ✓Designed for block and property management offices
- ✓Secure data handling on device retirement
- ✓Practical helpdesk — no jargon-first support
Our guarantees
- • Eligible hardware repairs may include a limited warranty as described on our warranty policy.
- • We are an independent repair and IT services provider — not affiliated with device manufacturers.
- • Diagnostic and chargeable work is explained and approved before proceeding where applicable.
- • Secure data destruction and recycling workflows can include certificate-ready records when scoped.
Need a scoped recommendation?
Send the current challenge, number of users, locations, devices, cloud services, and urgency.