£ /mo
Users £ · Add-ons £ · £/user
Managed IT
IT support London · managed IT from £225/mo
IT support that keeps your business moving
Reliable IT support with transparent monthly pricing — helpdesk, Microsoft 365, and cyber under one roof, plus in-house hardware repair when devices fail.
Book a 30-minute consultation
Microsoft Teams · office hours Mon–Fri 09:00–18:00 UK
More about NLCRC IT support
NLCRC provides complete IT support for UK SMEs: engineer-led helpdesk, Microsoft 365, backup, proactive monitoring, and security fundamentals with published response targets. Fixed monthly IT support packages, no opaque quote gate for standard cover, and 24/7 IT support pathways for covered clients. Workshop repair and secure disposal stay with the same IT support team.
- Helpdesk + M365 + cyber — published response targets by tier
- Hardware repair edge — in-house West London workshop when devices fail
- Secure wipe & recycling — same MSP relationship for estate refresh
UK MSP · published trust centre · West London workshop
Leave a Google review
Hours: Mon–Thu 07:00–22:00 • Fri 09:00–22:00 • Sat–Sun 10:00–16:00 · 24/7 IT support
Get directions — times may update on the listing.
Transparent IT support pricing
Get your managed IT price in under a minute
Enter seat count and optional servers. See Essentials, Standard and Pro monthly totals — then subscribe online or book a short call.
IT support pricing
Build a monthly figure for your team
West London MSP cover priced per user — from £225/mo for up to ten seats. Add servers if you need them, then subscribe online or book a short call with an engineer.
Your estate
Servers you want us to look after (optional)
£67.50 per server / month, added to the package total.
Microsoft 365 or Google admin (optional)
*Standard and Pro include one platform credit.
Prefer to talk it through?
We’ll open the business booking hub with your selected plan and seat count noted in the link.
Book a 30-minute callIT Support London
Complete IT support with transparent pricing — no hidden fees
Looking for IT support, not jargon? NLCRC gives small and growing UK businesses engineer-led helpdesk, Microsoft 365, cyber fundamentals and backup — with published response targets and per-user packages from £225. Local West London engineers, rapid onboarding, and 24/7 IT support pathways by tier. When a laptop or PC fails, the same IT support team can repair it in our workshop.
Transparent IT support pricing
Per-user packages from £225 (10-user minimum). Calculate online — buy now or book a consult.
Fast IT support response
Engineer-led helpdesk with published response targets — remote first, onsite where contracted.
Proactive monitoring & cyber
Patching, endpoint protection, backup review, and Microsoft 365 identity hygiene in every plan.
IT support that scales
From micro offices to multi-site SMEs — one relationship for users, devices and lifecycle.
- Managed IT support
- IT support from £225/mo
- 24/7 helpdesk pathways
- Remote & on-site IT support
- Microsoft 365 IT support
- Backup & continuity
- In-house hardware repair
IT support coverage map
What your IT support actually covers
Twelve areas customers ask about most — tap a colour or chip to see the outcome in plain English.
Helpdesk
Engineer-led IT support with published response targets — remote first, clear updates, no black-hole tickets.
Staff stay productive
Coverage depth varies by tier. Use the price selector to match users to Essentials, Standard, Pro or Property Office — then buy online or call for IT support scoped to your team.
What you get
IT support that is clear before you buy
No repair-shop waffle. This is what managed IT support includes for growing UK teams — scoped, priced, and delivered by one accountable relationship.
01
Engineer-led helpdesk
IT support tickets handled by people who fix things — with published response targets by tier.
02
Microsoft 365 covered
Mail, Teams, identity and day-to-day M365 admin so staff keep working without IT drama.
03
Cyber fundamentals
MFA, endpoint hygiene and practical hardening — baseline security without fear-selling.
04
Backup & continuity
Backup review and restore guidance so a bad day does not become lost data.
05
Transparent monthly pricing
IT support from £225/mo (UK market calculator minus 10%) — calculate, buy, or book a consult.
06
Workshop when devices fail
Same West London team for hardware repair — not a separate break-fix vendor.
Managed IT for growing teams
National Laptop Computer Repair Centre provides practical helpdesk and device support for UK organisations that need a dependable partner—not a generic ticket queue. We document what you have, agree priorities, and implement changes in stages so budgets and risk stay under control.
MSP retainers cover remote helpdesk, Microsoft 365 user support, patching rhythms, and clear escalation when incidents need specialist attention. You can subscribe online to Essentials, Standard, Pro, or Property Office tiers with transparent GBP pricing.
What is included
Every tier includes a monthly pool of included support hours, SLA response targets, and a published user cap. Essentials suits micro teams (up to 10 users, 5 hours/month). Standard adds proactive maintenance for growing offices (up to 20 users, 8 hours/month). Pro extends digital operations support including ecommerce triage (up to 40 users, 12 hours/month). Property Office is tailored for block and property management workflows (6 hours/month).
Standard includes patch monitoring, backup review, security baselines, and hosting health checks—but not CMS site care. Add CMS site care per production site, or choose Pro for staging workflows and quarterly digital operations reviews.
Professional boundaries
Included hours cover agreed remote support, administration, and triage during business hours. Major project work, onsite visits, custom development, and 24/7 monitoring are quoted separately or available on enterprise programmes.
We explain chargeable repair work and out-of-scope requests before proceeding. Organisations above roughly forty users, multi-site estates, or those needing custom SLAs should book an enterprise scoping call rather than self-checkout.
How we work with you
Onboarding covers asset discovery, least-privilege admin access, and a short list of quick wins. We agree communication channels up front and review posture quarterly on Pro.
Use the client portal where enabled for tickets, invoices, and shop plans. New organisations can register for portal access subject to onboarding checks.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Pricing
Buy support online
Per-user managed IT for West London offices. Subscribe with Stripe or book a short engineer call. Prices shown in GBP.
Essentials
Helpdesk and Microsoft 365 support for small teams.
£225/mo
£22.50/user · min 10 billed
Up to 10 users
8h response target
- ✓Remote helpdesk during business hours
- ✓Microsoft 365 user support
- ✓Monthly health recommendations
- ✓Device troubleshooting for covered users
- ✓Clear approval before chargeable repair work
- ✓Named account contact for your organisation
- ✓6-month warranty on eligible NLCRC hardware repairs
Standard
Proactive maintenance, backup review, and security baselines.
£315/mo
£31.50/user · min 10 billed
Up to 25 users
4h response target
- ✓Everything in Essentials
- ✓Patch monitoring and reporting
- ✓Backup review and restore guidance
- ✓Security baseline checks
- ✓Managed hosting health checks and SSL renewal tracking
- ✓One production CMS site support (updates and security)
- ✓DNS and domain routing support
- ✓Proactive monthly maintenance window
- ✓Documented backup and recovery posture
- ✓Independent repair provider — manufacturer trademarks respected
Pro
Deeper IT ownership with quarterly planning.
£495/mo
£49.50/user · min 10 billed
Up to 50 users
2h response target
- ✓Everything in Standard
- ✓Endpoint protection coordination
- ✓Supplier and vendor liaison
- ✓Quarterly IT planning session
- ✓Ecommerce checkout and payment-flow support
- ✓Staging and safe CMS update workflow
- ✓Quarterly digital operations review
- ✓Dedicated escalation path
- ✓Lifecycle and refresh reporting
- ✓Certificate-ready secure disposal workflows on request
Property Office
Tailored for block and property management offices.
£315/mo
£31.50/user · min 10 billed
Up to 30 users
4h response target
- ✓M365 admin and mailbox support
- ✓Joiner/leaver device workflows
- ✓Backup guidance for office endpoints
- ✓Priority routing for business repair devices
- ✓Designed for block and property management offices
- ✓Secure data handling on device retirement
- ✓Practical helpdesk — no jargon-first support
Questions
Common questions
Can I buy services online?
Many MSP tiers and add-ons support secure Stripe checkout. Cloud, Dynamics, and enterprise programmes are scoped after a consultation.
Do you support businesses of all sizes?
Yes—from micro teams on Essentials through to mid-market Pro plans. Organisations above roughly fifty users or multi-site estates should book an enterprise scoping call.
Are you affiliated with Microsoft or AWS?
We are an independent provider. We help you use Microsoft 365, Azure, AWS, and Dynamics responsibly; manufacturer trademarks belong to their owners.
Are CMS updates included on Standard?
No—CMS site care is a per-site add-on from £79/month. Pro includes staging and safe CMS update workflows for teams that need deeper digital operations cover.
What happens if we exceed included support hours?
We agree how additional time is handled before work starts—typically quoted blocks or an upgrade to the next tier. Hours do not roll over month to month.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
Curated bundles
Popular combinations of retainers and add-ons. Indicative monthly totals — checkout individual SKUs below or contact us for a scoped quote.
Standard + security baseline
Proactive MSP Standard with endpoint backup and cyber baseline for growing teams.
- Standard £31.50 /mo
- Endpoint backup (per device) £8.00 /mo
- Cyber security baseline (per device) £6.00 /mo
From £31.50 / month (indicative)
Use as starting pointEssentials + Microsoft care
Helpdesk Essentials with per-user Microsoft 365 administration.
- Essentials £22.50 /mo
- Microsoft 365 management (per user) £12.00 /user/mo
From £34.50 / month (indicative)
Use as starting pointPro + digital operations
Pro MSP with CMS site care and growth hosting for digital-first SMEs.
- Pro £49.50 /mo
- CMS site care (per site) £79.00 /mo
- In-house hosting Growth £399.00 /mo
From £448.50 / month (indicative)
Use as starting pointRepair & recycle bundle
Standard MSP with priority business repair and annual recycling plan.
- Standard £31.50 /mo
- Priority Business Repair Club £49.00 /mo
- Recycling annual plan £990.00 /mo
From £80.50 / month (indicative)
Use as starting pointRelated services
Often booked together
Choose your size
Plans from solo traders to enterprise programmes
Self-serve MSP tiers suit most teams up to roughly fifty users. Larger or multi-site estates should book a scoping call—we will not sell you the wrong checkout tier.
1–10 users
Micro & solo
Essentials retainer plus à la carte M365, backup, and cyber add-ons.
5–25 users
Growing SME
Standard MSP with proactive maintenance, hosting checks, and one CMS site.
10–50 users
Mid-market
Pro with quarterly planning, ecommerce care, and DevSecOps options.
50+ users
Enterprise
Custom SLAs, cloud programmes, and Dynamics—scoped after consultation.
Upgrade path
Need more than Standard?
Step up to Pro for broader coverage, faster response, and more included support hours.
- Everything in Standard
- Endpoint protection coordination
- Supplier and vendor liaison
Compare tiers and upgrade online