Clear diagnostics first
We confirm the fault and options before repair work proceeds, so you stay in control of spend.
Managed IT
Managed IT support for small businesses
Remote and onsite helpdesk, device support, monitoring, onboarding, supplier coordination, and IT documentation for growing teams.
What you get
Clear scope before work begins
We confirm the fault, your requirement, and the repair path so you can approve the plan with confidence.
- Responsive helpdesk and remote support
- Microsoft 365, identity, and device management
- Backup, patching, and endpoint protection
- Hardware procurement and lifecycle planning
Managed IT for growing teams
National Laptop Computer Repair Centre (NLCRC) provides practical helpdesk and device support for UK organisations that need a dependable partner—not a generic ticket queue. We document what you have, agree priorities, and implement changes in stages so budgets and risk stay under control.
MSP retainers cover remote helpdesk, Microsoft 365 user support, patching rhythms, and clear escalation when incidents need specialist attention. You can subscribe online to Essentials, Standard, Pro, or Property Office tiers with transparent GBP pricing.
What is included
Every tier includes a monthly pool of included support hours, SLA response targets, and a published user cap. Essentials suits micro teams (up to 10 users, 5 hours/month). Standard adds proactive maintenance for growing offices (up to 20 users, 8 hours/month). Pro extends digital operations support including ecommerce triage (up to 40 users, 12 hours/month). Property Office is tailored for block and property management workflows (6 hours/month).
Standard includes patch monitoring, backup review, security baselines, and hosting health checks—but not CMS site care. Add CMS site care per production site, or choose Pro for staging workflows and quarterly digital operations reviews.
Professional boundaries
Included hours cover agreed remote support, administration, and triage during business hours. Major project work, onsite visits, custom development, and 24/7 monitoring are quoted separately or available on enterprise programmes.
We explain chargeable repair work and out-of-scope requests before proceeding. Organisations above roughly forty users, multi-site estates, or those needing custom SLAs should book an enterprise scoping call rather than self-checkout.
How we work with you
Onboarding covers asset discovery, least-privilege admin access, and a short list of quick wins. We agree communication channels up front and review posture quarterly on Pro.
Use the client portal where enabled for tickets, invoices, and shop plans. New organisations can register for portal access subject to onboarding checks.
Why trust NLCRC
Accountable repair and support workflows.
Approval before work
No surprise repairs — you approve the plan once scope and pricing are agreed.
Pricing
Buy support online
Subscribe with secure Stripe checkout. Prices shown in GBP.
Essentials
Helpdesk and Microsoft 365 support for small teams.
£249/mo
Up to 10 users
8h response target
- ✓Remote helpdesk during business hours
- ✓Microsoft 365 user support
- ✓Monthly health recommendations
- ✓Device troubleshooting for covered users
- ✓Clear approval before chargeable repair work
- ✓Named account contact for your organisation
- ✓6-month warranty on eligible NLCRC hardware repairs
Standard
Proactive maintenance, backup review, and security baselines.
£549/mo
Up to 25 users
4h response target
- ✓Everything in Essentials
- ✓Patch monitoring and reporting
- ✓Backup review and restore guidance
- ✓Security baseline checks
- ✓Managed hosting health checks and SSL renewal tracking
- ✓One production CMS site support (updates and security)
- ✓DNS and domain routing support
- ✓Proactive monthly maintenance window
- ✓Documented backup and recovery posture
- ✓Independent repair provider — manufacturer trademarks respected
Pro
Deeper IT ownership with quarterly planning.
£999/mo
Up to 50 users
2h response target
- ✓Everything in Standard
- ✓Endpoint protection coordination
- ✓Supplier and vendor liaison
- ✓Quarterly IT planning session
- ✓Ecommerce checkout and payment-flow support
- ✓Staging and safe CMS update workflow
- ✓Quarterly digital operations review
- ✓Dedicated escalation path
- ✓Lifecycle and refresh reporting
- ✓Certificate-ready secure disposal workflows on request
Property Office
Tailored for block and property management offices.
£349/mo
Up to 30 users
4h response target
- ✓M365 admin and mailbox support
- ✓Joiner/leaver device workflows
- ✓Backup guidance for office endpoints
- ✓Priority routing for business repair devices
- ✓Designed for block and property management offices
- ✓Secure data handling on device retirement
- ✓Practical helpdesk — no jargon-first support
Questions
Common questions
Can I buy services online?
Many MSP tiers and add-ons support secure Stripe checkout. Cloud, Dynamics, and enterprise programmes are scoped after a consultation.
Do you support businesses of all sizes?
Yes—from micro teams on Essentials through to mid-market Pro plans. Organisations above roughly fifty users or multi-site estates should book an enterprise scoping call.
Are you affiliated with Microsoft or AWS?
We are an independent provider. We help you use Microsoft 365, Azure, AWS, and Dynamics responsibly; manufacturer trademarks belong to their owners.
Are CMS updates included on Standard?
No—CMS site care is a per-site add-on from £79/month. Pro includes staging and safe CMS update workflows for teams that need deeper digital operations cover.
What happens if we exceed included support hours?
We agree how additional time is handled before work starts—typically quoted blocks or an upgrade to the next tier. Hours do not roll over month to month.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
Curated bundles
Popular combinations of retainers and add-ons. Indicative monthly totals — checkout individual SKUs below or contact us for a scoped quote.
Standard + security baseline
Proactive MSP Standard with endpoint backup and cyber baseline for growing teams.
- Standard £549.00 /mo
- Endpoint backup (per device) £8.00 /mo
- Cyber security baseline (per device) £6.00 /mo
From £549.00 / month (indicative)
Use as starting pointEssentials + Microsoft care
Helpdesk Essentials with per-user Microsoft 365 administration.
- Essentials £249.00 /mo
- Microsoft 365 management (per user) £12.00 /user/mo
From £261.00 / month (indicative)
Use as starting pointPro + digital operations
Pro MSP with CMS site care and growth hosting for digital-first SMEs.
- Pro £999.00 /mo
- CMS site care (per site) £79.00 /mo
- In-house hosting Growth £399.00 /mo
From £1,398.00 / month (indicative)
Use as starting pointRepair & recycle bundle
Standard MSP with priority business repair and annual recycling plan.
- Standard £549.00 /mo
- Priority Business Repair Club £49.00 /mo
- Recycling annual plan £990.00 /mo
From £598.00 / month (indicative)
Use as starting pointRelated services
Often booked together
Choose your size
Plans from solo traders to enterprise programmes
Self-serve MSP tiers suit most teams up to roughly fifty users. Larger or multi-site estates should book a scoping call—we will not sell you the wrong checkout tier.
1–10 users
Micro & solo
Essentials retainer plus à la carte M365, backup, and cyber add-ons.
5–25 users
Growing SME
Standard MSP with proactive maintenance, hosting checks, and one CMS site.
10–50 users
Mid-market
Pro with quarterly planning, ecommerce care, and DevSecOps options.
50+ users
Enterprise
Custom SLAs, cloud programmes, and Dynamics—scoped after consultation.
Upgrade path
Need more than Standard?
Step up to Pro for broader coverage, faster response, and more included support hours.
- Everything in Standard
- Endpoint protection coordination
- Supplier and vendor liaison
Compare tiers and upgrade online