Returns policy

For online purchases, you may request a return within 14 days of the date you receive the goods (delivery date). Contact us before sending anything back so we can issue a returns reference and confirm the shipping address. Returns without a pre-authorised returns reference may be delayed or refused until we can verify the order.

To start a return, email or message us with: order number (or invoice/receipt number), full legal name of the returning party, current postal address, email address, telephone number, item description and quantity, serial number(s) if present on the listing or device, reason for return, and preferred remedy (refund or store credit). Business purchasers must also provide company name, registered address where applicable, and an authorised contact.

We will confirm whether the return is authorised, provide packing and labelling guidance, and tell you where to send the goods. Do not return items to a walk-in address or third-party location unless we expressly instruct you to do so in writing.

Returned items must be in a resaleable condition consistent with a change-of-mind or unused return, unless you are returning under statutory rights for fault or misdescription. We expect original or protective packaging where practicable, no liquid damage, no physical abuse beyond normal inspection, and no unauthorised modifications.

Improper usage voids warranty and returning such an item will not be granted under this commercial returns policy. Improper usage includes (without limitation): liquid or fire damage; impact or crush damage after delivery; overload, incorrect power, or unsafe electrical use; attempts to open, rework, or “repair” sealed assemblies without authorisation; malware or data-destruction attempts that leave the device unserviceable; use outside manufacturer environmental limits; and any use contrary to safety instructions supplied with the goods.

Where improper use, damage after delivery, missing parts, or failed serial verification is found, we may reject the return, return the goods to you at your cost, and decline refund or store credit. Separate workshop warranty terms (if any) for repairs you later book with us are described on our Warranty and refund policy page and do not override this returns policy for sales goods.

If we find evidence of theft, serial swapping, component swapping, tampering with seals or marks, false identity, payment fraud, or similar misconduct in connection with a return or order, we will refuse the return and may retain the goods as evidence where lawful to do so.

We will report such matters to the police and/or other competent authorities where appropriate, and we may pass relevant data (including identity details you provided, order history, serial records, correspondence, IP/device signals where logged, and photographic evidence) to third-party companies such as payment processors, fraud-prevention services, insurers, legal advisers, and marketplace/platform partners, to the extent permitted by law and our Privacy Policy.

Attempting a fraudulent return may also result in account suspension, refusal of future sales, and recovery of our investigation and shipping costs.

Unless the goods are faulty, not as described, or otherwise returnable under your statutory rights (in which case we will not charge you for reasonable return postage we arrange), you are responsible for return shipping costs and for using a tracked service. Risk in the goods remains with you until we confirm receipt at our returns address.

Insure high-value shipments. We are not responsible for returns lost in transit without adequate tracking. Collect-on-delivery or unsolicited parcels may be refused.

If we reject a return after inspection, we will contact you. You may arrange collection or prepaid return shipping at your expense within a reasonable period we specify; unclaimed goods may thereafter be disposed of or recycled in accordance with applicable law after notice.

For Google Merchant Centre product listings and related Shopping surfaces, our return policy summary is: returns accepted on all items; return request window 14 days from delivery; refund method refund or store credit (no exchanges); refund/credit timing 7–10 days after we receive and verify the return; customer pays return shipping except where statutory rights require otherwise; returns require full returning-party details and must pass serial and condition checks; improper use, swapping, or tampering voids commercial return approval and may be reported.

If Merchant Centre policy fields require a single “return window (days)” value, use 14. If they require a refund processing period, use 10 (upper bound of our 7–10 day processing window after receipt). Always link customers to this full page for exclusions and fraud provisions.