Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
NLCRC services
National Laptop Computer Repair Centre
One pace for IT supply, support, upgrade, recycling, and LIVEUXI CRM/ERP — plus community reuse programmes.
Privacy overview
We process personal data to deliver repairs, managed IT services, recycling, and portal accounts. Categories include contact details, device identifiers, ticket content, billing records, and technical logs required to secure our systems.
Lawful bases include contract performance, legitimate interests in running a secure service, and legal obligations such as tax record keeping. We do not sell your data to brokers.
Retention, rights, and contact
Retention periods depend on the service: repair files may be kept for warranty periods; finance records follow statutory requirements; portal logs rotate on a schedule. You may request access, correction, or erasure where applicable law allows—some workshop records must be kept for compliance.
For privacy questions email the address on our contact page with “Privacy” in the subject. We respond within reasonable timescales and may ask for identity verification before releasing account data.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
