Clear diagnostics first
We confirm the fault and options before repair work proceeds, so you stay in control of spend.
Incident response
Incident response
What happens when you report a P1 outage or suspected cyber incident — containment, communication, and escalation.
What you get
Clear scope before work begins
We confirm the fault, your requirement, and the repair path so you can approve the plan with confidence.
- Responsive helpdesk and remote support
- Microsoft 365, identity, and device management
- Backup, patching, and endpoint protection
- Hardware procurement and lifecycle planning
When you report an incident
Contact us via agreed channels and mark the ticket P1 if business operations are halted or you suspect active compromise.
We triage: contain spread (isolate devices, revoke sessions), preserve evidence where appropriate, and communicate status to your named contacts.
Security incidents
For suspected ransomware, phishing account compromise, or data exfiltration we follow runbooks aligned to our cyber baseline — MFA enforcement, backup verification, and vendor coordination.
Where we process personal data on your behalf, breach notification to you is without undue delay per our DPA.
Out of scope without agreement
24/7 SOC/SIEM monitoring and forensic retainers are not included in standard MSP tiers. Discuss DevSecOps retainer or bespoke security programmes if required.
Why trust NLCRC
Accountable repair and support workflows.
Approval before work
No surprise repairs — you approve the plan once scope and pricing are agreed.
Questions
Common questions
What should we do first if ransomware is suspected?
Isolate affected systems from the network, do not power off unless directed, and call us immediately on your escalation path. Preserve logs where safe.
Is 24×7 incident cover included?
P1 intake is 24×7 for active MSP tiers — see /trust/service-levels for response targets.
Do you provide forensic investigation?
Standard tiers include triage and recovery. Deep forensic retainers are scoped separately if required.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for repair scope and next steps.
