Clear diagnostics first
We confirm the fault and options before repair work proceeds, so you stay in control of spend.
Co-managed IT
Co-managed IT
We work alongside your internal IT team — agreed RACI, specialist depth, without replacing your staff.
What you get
Clear scope before work begins
We confirm the fault, business requirement, or recycling inventory so you can approve the plan with confidence.
- Responsive helpdesk and remote support
- Microsoft 365, identity, and device management
- Backup, patching, and endpoint protection
- Hardware procurement and lifecycle planning
Augment your internal IT team
Co-managed IT is for organisations with in-house staff who need specialist depth — security hardening, Microsoft tenant work, after-hours cover, or project surge — without replacing your team.
We agree RACI upfront: you keep strategic control and internal relationships; we take agreed monitoring, escalation tiers, or project delivery.
Typical co-managed splits
Internal team: day-to-day user support, vendor relationships you prefer to own, on-site presence.
NLCRC: patching and backup oversight, M365/Azure administration, cyber baseline, workshop repair for escalations, ITAD and certificate issue.
Why trust NLCRC
Accountable repair and support workflows.
Approval before work
No surprise repairs — you approve the plan once scope and pricing are agreed.
Related services
Often booked together
Questions
Common questions
Can you use our ticketing system?
Often yes — we integrate with agreed tools or operate parallel queues with clear escalation. Scope this in onboarding.
Who owns strategic IT decisions?
You retain strategy and vendor relationships you prefer to own; we deliver agreed operational and security work.
Is co-managed cheaper than full MSP?
Pricing reflects agreed scope — often lower retainer with defined RACI rather than full outsourced IT.
Ready to get started?
Book online where a verified link is available, or contact National Laptop Computer Repair Centre for business support and recycling scope.
