Published service levels
MSP response targets by tier live on /trust/service-levels — not buried in a PDF after you ask.
Free office collection
Free office IT collection within 20 miles
Certificate of data destruction included. Business offices within 20 road miles of Hanwell — minimum 20 devices. Pick a date online; we approve your request, then confirm collection.
What you get
Free office collection with data destruction certificate
We collect from business offices within 20 road miles of Hanwell. Certificate of data destruction included. Minimum 20 devices — pick a date and we approve before we confirm collection.
- Free office IT collection — certificate of data destruction included
- 20-mile radius from Hanwell — postcode checked when you book
- Minimum 20 devices, business only — standard UK ITAD threshold
- Pick your date — we approve eligible requests before we confirm
Free office IT collection within 20 miles
We collect business IT from offices within **20 road miles** of our Hanwell hub — free when your equipment list qualifies. Enter your postcode when you book and we confirm you are inside the radius before anything is scheduled.
Laptops, desktops, and monitors all count toward your collection list. Call **+44 20 3393 0948** if you want a fast postcode and radius check before you book online.
Certificate of data destruction included
Every approved office collection batch includes secure data sanitisation or physical destruction aligned to NIST/IEEE guidance, with **certificate of data destruction** reporting for scoped data-bearing devices.
Tell us about encrypted drives, legal holds, or mixed media at booking so we scope destruction correctly before collection.
Minimum 20 devices — business only
**Minimum 20 devices** — the same practical threshold used by many UK ITAD and WEEE collection providers. This route is for **business customers only**: offices, schools, charities with IT estates, and trades clearing commercial kit.
Residential household equipment should use drop-off or postal routes instead.
Pick a date — we approve, then we come
Choose your preferred collection date and add your equipment list (line by line or CSV/XLSX upload). Submit the request — **we review and approve eligible jobs before collection is confirmed**.
Why trust NLCRC
Diligence-ready MSP process — published, not promised.
Scope before spend
Work is agreed in plain English before it starts, whether that is a retainer change or a workshop job.
Questions
Common questions
Do you provide a certificate of data destruction?
Yes — certificate of data destruction reporting is included for scoped data-bearing devices on every approved office collection batch.
What is the collection radius?
Up to 20 road miles from our Hanwell hub. We check your postcode when you book or when you call +44 20 3393 0948.
Why minimum 20 devices?
That matches the practical threshold used by many UK ITAD and WEEE collection providers — it keeps free office collection viable for business refreshes without subsidising one-off household drop-offs.
How does approval work?
You pick a preferred date and submit your equipment list. We review radius, minimum quantity, and rebate eligibility, then approve and confirm collection — or contact you if we need more detail.
Is collection really free?
Yes, when your list qualifies under our rebate model within the 20-mile zone and meets the minimum device count. We confirm after reviewing your list.
Ready to get started?
Call +44 20 3393 0948 for the fastest postcode check within our 20-mile business zone, or book online with your equipment list.
