M365 orientation when you repair PCs that live in a customer tenant.
Identity
- Users, groups, and licences live in the admin centre / Entra
- MFA status matters before you “just reset a password”
Devices
- Know whether the PC is Entra joined vs workplace registered
- Company Portal / Intune may reapply policies after a reinstall
Data
- OneDrive / SharePoint are not on the laptop disk — verify sync before disk wipes
- Export or confirm cloud copies with the customer first
Never keep Global Admin credentials on a sticky note in the shop.
Azure & Microsoft 365
Microsoft 365 tenant basics for shop IT handovers
Board: Microsoft 365 · 25 views · Solved
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