Intune and Autopilot overview for hardware techs

How Autopilot/Intune changes motherboard and OS work (NLCRC overview). Autopilot - Hardware hash registers the device to a tenant profile. - After a board-level swap, the hash may no longer match — IT may need to re-register. Intune - Policies can reinstall apps and enforce BitLocker after a fresh Windows install. - Wipe / Fresh Start from Intune is different from a local clean install. Shop checklist - Ask: is this Autopilot? Who is the Intune admin? - Coordinate before wiping; otherwise the device may sit at ESP screens the customer does not expect. Leave the ticket with tenant contact and whether Autopilot was involved.