National Laptop Computer Repair Centre

The challenge

Practitioners mixed unmanaged staff endpoints with session notes stored in unmanaged cloud folders without encryption or MFA.

What we delivered

• Improved security of staff devices and sensitive documents.
• Issued standard encrypted laptops with policy-controlled storage.
• Migrated notes workflow to compliant Microsoft 365 structure.
• Enabled MFA and session timeout policies.

Business improvements

• Reduced risk of client note exposure on unmanaged endpoints.
• Practitioners accessed records more consistently for remote sessions.
• Practice owner had clearer IT support ownership.

Illustrative outcomes

Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.