Construction and Field Service Businesses
Field-to-office communications for a plumbing services company
Reliable mobile email, job updates and customer callbacks from the field.
Plumbing services, ~18 field engineers
The challenge
Engineers missed office callbacks when mobile email failed on older phones; job updates were sent by text with no audit trail.
What we delivered
- Improved mobile working, device reliability and communication between staff and management.
- Refreshed field smartphones and configured mobile device management.
- Standardised job update workflow through shared mailbox and Teams channel.
Business improvements
- Reduced delays caused by disconnected working practices.
- Dispatch and engineers shared a clearer picture of daily jobs.
- Customer callback SLA improved with reliable mobile access.
Illustrative outcomes
Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.
↓ ~55%
Missed callbacks
Dispatch tracking over 4 months
↓ ~65%
Mobile email failures
After device refresh and MDM
↑ ~30%
Same-day job updates
Logged via standard workflow
