Retail and Ecommerce Businesses
Checkout performance restored for an independent online retailer
Fixed slow checkout, plugin conflicts and unreliable hosting that caused abandoned carts.
Independent ecommerce retailer, ~8 staff
The challenge
The online store suffered slow checkout steps and intermittent payment failures during promotions, directly reducing conversion.
What we delivered
- Supported website, payment systems, business emails and office technology.
- Audited hosting, caching and payment gateway configuration.
- Resolved plugin conflicts and moved to more suitable hosting tier.
- Implemented backup and uptime monitoring for the storefront.
Business improvements
- Improved website reliability and checkout performance.
- Reduced lost sales caused by website errors and slow systems.
- Clearer escalation when payment providers or hosting issues arise.
Illustrative outcomes
Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.
↑ ~12%
Checkout completion
After performance fixes during steady traffic period
↓ ~40%
Page load time
Home and checkout key paths
↓ ~55%
Payment failures
Gateway and timeout issues addressed
