Retail and Ecommerce Businesses
Payment and POS reliability for a multi-channel shop
Aligned in-store POS, ecommerce payments and back-office systems for consistent trading.
Retail shop with online store, ~15 staff
The challenge
Card terminals, ecommerce checkout and stock system updates were poorly integrated, causing stock mismatches and failed transactions.
What we delivered
- Reviewed payment systems, tills, ecommerce platform and office network.
- Standardised network and firewall rules for PCI-sensitive traffic.
- Improved backup of product catalogue and order history.
- Provided responsive support before peak retail periods.
Business improvements
- Improved payment reliability across shop floor and website.
- Reduced avoidable technical interruptions during trading hours.
- Better protection against cyber threats targeting retail systems.
Illustrative outcomes
Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.
↓ ~48%
Transaction failures
In-store and online combined
↓ ~35%
Stock sync errors
After integration review
↓ ~6 hrs/qtr
Downtime hours
Fewer till and connectivity outages
