Multi-Site and Growing Businesses
Standardised IT across a multi-branch retailer
One support model, consistent devices and shared policies across all branches.
Retailer, 5 branches and head office
The challenge
Each branch had different Wi‑Fi, till setups and local “IT person” workarounds, making support unpredictable.
What we delivered
- Standardised IT systems, devices, user accounts and support processes across multiple locations.
- Rolled out branch playbook for network, endpoints and escalation.
- Centralised asset and licence register.
Business improvements
- Improved visibility of hardware, licences and recurring issues.
- Reduced duplicated spending on ad-hoc fixes per branch.
- Single point of contact for support and supplier coordination.
Illustrative outcomes
Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.
↓ ~80%
Branch IT variances
Playbook compliance audit
↓ ~£6,000/yr
Ad-hoc branch spend
Central support vs local fixes
↓ ~25%
Incident resolution
Mean time across branches
