National Laptop Computer Repair Centre

The challenge

Each branch had different Wi‑Fi, till setups and local “IT person” workarounds, making support unpredictable.

What we delivered

• Standardised IT systems, devices, user accounts and support processes across multiple locations.
• Rolled out branch playbook for network, endpoints and escalation.
• Centralised asset and licence register.

Business improvements

• Improved visibility of hardware, licences and recurring issues.
• Reduced duplicated spending on ad-hoc fixes per branch.
• Single point of contact for support and supplier coordination.

Illustrative outcomes

Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.