Multi-Site and Growing Businesses
Single IT support contact for a growing professional services firm
One MSP relationship replaced three ad-hoc IT vendors.
Professional services, doubled headcount in 18 months
The challenge
Growth brought three overlapping vendors for email, backup and security with no single accountable partner.
What we delivered
- Provided a single point of contact for IT support, suppliers, projects and ongoing improvements.
- Consolidated support under one managed service agreement.
- Quarterly roadmap reviews aligned to hiring plan.
Business improvements
- Leadership stopped mediating between conflicting vendor advice.
- New hires onboarded with consistent equipment and access.
- Security and backup policies applied uniformly as headcount grew.
Illustrative outcomes
Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.
3 → 1
Vendor contracts
Primary IT relationship consolidated
↓ ~8 hrs
Monthly IT admin time
Partner manager time saved
100%
Security policy coverage
All staff on standard baseline
