National Laptop Computer Repair Centre

The challenge

Growth brought three overlapping vendors for email, backup and security with no single accountable partner.

What we delivered

• Provided a single point of contact for IT support, suppliers, projects and ongoing improvements.
• Consolidated support under one managed service agreement.
• Quarterly roadmap reviews aligned to hiring plan.

Business improvements

• Leadership stopped mediating between conflicting vendor advice.
• New hires onboarded with consistent equipment and access.
• Security and backup policies applied uniformly as headcount grew.

Illustrative outcomes

Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.