Construction and Field Service Businesses
Scalable IT as a facilities maintenance firm added contracts
Onboarding, accounts and support scaled with new contracts without ad-hoc IT sprawl.
Facilities maintenance, growing from 15 to 28 staff in 12 months
The challenge
Rapid hiring outpaced IT onboarding; new starters waited days for email, and licence costs duplicated across tools.
What we delivered
- Supported the business with scalable systems that could grow alongside new staff.
- Standardised onboarding checklist for email, devices and job system access.
- Reviewed licence inventory monthly during growth phase.
Business improvements
- New starters became productive faster with repeatable onboarding.
- Management avoided duplicated tool subscriptions during expansion.
- Single support contact for projects and daily incidents.
Illustrative outcomes
Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.
↓ from 5 to 1.5 days
Starter readiness
Email and device provision time
£2,400/yr
Duplicate licences removed
Consolidated overlapping tools
↓ ~40%
Support tickets per new hire
After onboarding template
