Healthcare and Care Organisations
Sensitive document access controls for a care home group
Structured access to care records, rota systems and management reporting.
Care home operator, 3 homes, ~45 staff
The challenge
Care notes and HR files were stored inconsistently with weak folder permissions, making audits stressful and access slow for authorised staff.
What we delivered
- Reviewed data storage, user permissions and remote access for managers.
- Introduced stronger access controls and audited share structure.
- Configured secure remote working for regional managers.
- Documented support procedures for out-of-hours incidents.
Business improvements
- Helped staff access the information they needed more efficiently.
- Reduced risk of inappropriate access to sensitive documents.
- Managers spent less time resolving IT access requests manually.
Illustrative outcomes
Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.
↓ ~50%
Access request time
Standardised role-based permissions
0 critical
Audit findings (IT)
Internal access review passed
↓ ~40%
Remote manager login issues
After VPN and MFA rollout
