Hospitality and Leisure Businesses
Booking and POS reliability for a restaurant group
Stabilised reservation, POS and kitchen display systems before weekend peaks.
Restaurant group, 4 sites, ~60 staff
The challenge
Weekend service suffered when Wi‑Fi dropped, POS froze and booking tablets lost connectivity, directly affecting covers and revenue.
What we delivered
- Supported booking systems, staff devices, Wi‑Fi and payment-related technology.
- Upgraded wireless in dining areas and separated guest vs operational traffic.
- Pre-service health checks before Friday and Saturday peaks.
Business improvements
- Improved system reliability during busy periods.
- Reduced disruption caused by avoidable IT failures on service nights.
- Management maintained consistent guest experience with fewer IT fire drills.
Illustrative outcomes
Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.
↓ ~58%
Weekend POS incidents
Per-site logs over 12 weeks
↓ ~15%
Lost covers (IT-related)
Estimated from booking and POS downtime
↓ ~40%
Wi‑Fi guest complaints
After AP repositioning and VLAN split
