Legal and Professional Services
Microsoft 365 licensing rationalised for a regional solicitors practice
Removed unused licences, tightened permissions and stabilised document access for fee earners.
Regional solicitors, ~18 staff
The challenge
The practice paid for overlapping Microsoft 365 plans, had inconsistent folder permissions and experienced recurring email sync issues that interrupted client work.
What we delivered
- Reviewed existing IT systems, Microsoft 365 environment, data storage and backup processes.
- Mapped users to appropriate licence tiers and removed unused seats.
- Restructured SharePoint permissions for matter-based access.
- Configured reliable remote working profiles for hybrid staff.
Business improvements
- Improved document access and email reliability for fee earners.
- Reduced unnecessary software licensing costs.
- Helped prevent downtime caused by ageing endpoint equipment through a phased refresh plan.
- Provided ongoing IT support so employees could focus on clients rather than technical problems.
Illustrative outcomes
Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.
£3,800–£4,500
Annual licence savings
Removed unused and duplicated M365 seats
↓ ~70%
Email incidents
Fewer sync and mailbox faults after profile standardisation
~4 hrs/week
Staff time recovered
Less chasing IT fixes across the team
