Retail and Ecommerce Businesses
Cyber hardening after a phishing incident at a boutique ecommerce brand
Recovered from a phishing breach attempt and hardened email, admin access and backups.
Boutique online brand, ~6 staff
The challenge
A compromised mailbox nearly led to fraudulent supplier payments. Legacy admin passwords and missing MFA left the store vulnerable.
What we delivered
- Improved protection against cyber threats targeting email and admin panels.
- Enforced MFA on Microsoft 365 and ecommerce admin accounts.
- Reviewed backup processes and tested restore of product database.
- Staff awareness session on phishing and payment verification.
Business improvements
- Reduced risk of repeat credential compromise.
- Improved backup confidence for product and order data.
- Management gained clearer visibility of admin account usage.
Illustrative outcomes
Illustrative outcomes from representative engagements; results vary by scope, starting point and contract terms.
↓ ~65%
Phishing clicks
Post-training measured over 90 days
100% MFA
Admin accounts secured
All privileged access within 3 weeks
£12k+
Potential fraud avoided
Supplier payment redirect blocked in time
