Business Support

Managed IT support for teams that need their technology to just work.

Name: National Laptop Computer Repair Centre
Telephone: +442033930948

Business IT, hosting, CMS, and ecommerce — one UK team. NLCRC covers helpdesk, Microsoft 365, cyber security, backup, procurement, managed hosting, CMS care, ecommerce support, repairs, and responsible hardware lifecycle.

Discuss this service Book a call Call 020 3393 0948

Managed IT support for teams that need their technology to just work.

What is included

A complete MSP-style support stack.

Pick the area that matters most today. Core IT and digital operations can be delivered as a project, retainer, or one combined agreement.

Core IT

Digital operations

Core IT

Helpdesk & devices

Managed IT

A practical helpdesk, endpoint support, monitoring, onboarding, documentation, and planned maintenance for teams that need reliable IT without building a full internal department.

✓ Remote and onsite helpdesk
✓ Device setup and troubleshooting
✓ MSP retainers from Essentials to Pro

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Core IT

MFA & patching

Cyber security

Security baselines, MFA, endpoint protection, patching, recovery planning, and user guidance that reduces everyday risk without slowing the business down.

✓ Per-device baseline or Standard MSP
✓ Identity and endpoint hardening
✓ Practical controls your team can sustain

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Core IT

Restore readiness

Backup and DR

Backup reviews, retention planning, restore checks, disaster recovery workflows, and practical continuity planning for devices, Microsoft 365, and critical data.

✓ Endpoint and M365 backup review
✓ Restore testing guidance
✓ Continuity planning support

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Core IT

Mail & identity

Microsoft 365

Email, identity, SharePoint, Teams, device access, licensing, security controls, migrations, and day-to-day user support.

✓ Mailbox and Teams administration
✓ Per-user add-on or full MSP
✓ Migration and licensing guidance

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Core IT

Devices & assets

Hardware procurement

New devices, replacement cycles, configuration, asset records, warranty tracking, secure decommissioning, and recycling handover.

✓ Sourcing and configuration
✓ Asset and warranty tracking
✓ Secure retirement handover

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Digital operations

From £149/mo

Web hosting

Managed hosting with SSL, backups, uptime checks, and DevOps operations — from brochure sites to staging and integrations.

✓ Foundation and Growth hosting SKUs
✓ SSL, backups, and uptime checks
✓ MSP Standard bundles hosting + CMS

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Digital operations

WordPress & more

CMS support

Updates, security, and break/fix for WordPress, Shopify, Webflow, and other supported CMS platforms — no forced rebuild.

✓ Plugin and core update windows
✓ One site on Standard MSP
✓ Per-site care for extras

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Digital operations

WooCommerce & Shopify

Ecommerce

WooCommerce and Shopify care with checkout priority, plugin hygiene, peak-season readiness, and payment-stack triage.

✓ Checkout-down priority
✓ Peak-season readiness
✓ Stripe and payment-stack triage

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What you get

Managed IT retainers from Essentials to Pro — priced per month or year.

Remote helpdesk and Microsoft 365 support
Proactive maintenance on Standard and above
Clear SLA response targets on every tier
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Pricing

Managed IT retainers

Choose monthly or annual billing. Prices in GBP — buy online when checkout is active.

Essentials

Helpdesk and Microsoft 365 support for small teams.

£249/mo

Up to 10 users

8h response target

✓Remote helpdesk during business hours
✓Microsoft 365 user support
✓Monthly health recommendations
✓Device troubleshooting for covered users

✓Clear approval before chargeable repair work
✓Named account contact for your organisation
✓6-month warranty on eligible NLCRC hardware repairs

Standard

Proactive maintenance, backup review, and security baselines.

£499/mo

Up to 25 users

4h response target

✓Everything in Essentials
✓Patch monitoring and reporting
✓Backup review and restore guidance
✓Security baseline checks
✓Managed hosting health checks and SSL renewal tracking
✓One production CMS site support (updates and security)
✓DNS and domain routing support

✓Proactive monthly maintenance window
✓Documented backup and recovery posture
✓Independent repair provider — manufacturer trademarks respected

Pro

Deeper IT ownership with quarterly planning.

£899/mo

Up to 50 users

2h response target

✓Everything in Standard
✓Endpoint protection coordination
✓Supplier and vendor liaison
✓Quarterly IT planning session
✓Ecommerce checkout and payment-flow support
✓Staging and safe CMS update workflow
✓Quarterly digital operations review

✓Dedicated escalation path
✓Lifecycle and refresh reporting
✓Certificate-ready secure disposal workflows on request

Property Office

Tailored for block and property management offices.

£349/mo

Up to 30 users

4h response target

✓M365 admin and mailbox support
✓Joiner/leaver device workflows
✓Backup guidance for office endpoints
✓Priority routing for business repair devices

✓Designed for block and property management offices
✓Secure data handling on device retirement
✓Practical helpdesk — no jargon-first support

What we cover

Support can be shaped around day-to-day helpdesk, strategic improvement, or recovery from an urgent issue.

Helpdesk and remote support

Onsite visits where required

Microsoft 365 administration

Endpoint protection and patching

Backup and restore checks

New device setup and handover

Managed web hosting and SSL

CMS updates and security

Ecommerce checkout support

Asset records and warranty tracking

Secure retirement and recycling

Our guarantees

• Eligible hardware repairs may include a limited warranty as described on our warranty policy.
• We are an independent repair and IT services provider — not affiliated with device manufacturers.
• Diagnostic and chargeable work is explained and approved before proceeding where applicable.
• Secure data destruction and recycling workflows can include certificate-ready records when scoped.

Related services

Managed IT Cyber security Backup and DR Microsoft 365 Hardware procurement Web hosting CMS support Ecommerce support All packages Pricing

Ready to scope business support?

Tell us about users, locations, devices, cloud services, current problems, and any SLA expectations. We will propose a practical support route.

Managed IT support for teams that need their technology to just work.

A complete MSP-style support stack.

Managed IT

Cyber security

Backup and DR

Microsoft 365

Hardware procurement

Web hosting

CMS support

Ecommerce

Managed IT retainers from Essentials to Pro — priced per month or year.

Managed IT retainers

Essentials

Standard

Pro

Property Office

What we cover

Our guarantees

Related services

Ready to scope business support?

What this looks like in practice